Terms & Conditions

We have the right to cancel any order and refund the client for whatever reason we see fit.

We have the right to refuse to assist any client.

We don’t accept any returns on livestock.

We don’t accept any returns on any hardware or any products that are not to the buyers liking. (Please contact the manufacturer for warranty or guarantee claims). We will assist in providing the right channels or contact details if your product has a warranty to assist you in your claims process. If the product is faulty within the first seven days of purchase, we will either replace or refund. The buyer remains responsible for the courier fee to get the product back to us.

 

1.PAYMENTS

We have the right to reject any payment method.

By placing an order you agree to do one of 2 payment options:

1. EFT (Electronic Fund Transfer)

2. COC (Cash/Card on Collection)

 

Banking Details:

Account Name: McMerwe Farms (PTY) LTD

Bank: First National Bank

Account Number: 62796630484

Account Type: Cheque Account

Branch: Langenhovenpark (code: 250655)

* No cash deposits into our accounts are allowed. An additional fee of R40 will be levied for cash ALL deposits.

 

2. SHIPPING

We only ship livestock Monday – Wednesday. All other products can be shipped Monday – Saturday.

Please note that the couriers only transport products Monday – Friday.

You will automatically be charged an additional R30 fee for livestock/plants to include a polystyrene container. This is already included in the shipping charges that you will see upon checkout.

 

Shipping Charges:

The Courier Guy (R120 – R180) – Depending on what you order

Postnet to Postnet (R120-R250) – Final price will be calculated manually after confirming with postnet.

Local Pickup (Bloemfontein only) = Free (this is to be arranged via WhatsApp or Email)

 

* Alive Arrival Guarantee (only the first 24 hours). We are using the priority shipping (overnight) method on all livestock. If the courier takes 2 days or more – the client takes responsibility for any livestock deaths. The 24hour DOA cover starts when the courier picks up the parcel.

** We only ship the day after payment is reflecting in our account.

*** To claim your Alive Arrival Guarantee, you must take a clear photo of the dead livestock in the original bag within 1 hour of picking it up from the courier and it must be within 24hours from the time the courier picks up the livestock. We have the right to decline any Alive Arrival Guarantee.