Terms & Conditions
We have the right to cancel any order and refund the client for whatever reason we see fit.
We have the right to refuse to assist any client.
We don’t accept any returns on livestock.
We don’t accept any returns on any hardware or any products that are not to the buyers liking. (Please contact the manufacturer for warranty or guarantee claims). We will assist in providing the right channels or contact details if your product has a warranty to assist you in your claims process. If the product is faulty within the first seven days of purchase, we will either replace or refund. The buyer remains responsible for the courier fee to get the product back to us.
We have the right to reject any payment method.
By placing an order you agree to do one of 2 payment options:
1. EFT (Electronic Fund Transfer)
2. COC (Cash/Card on Collection)
Account Name: McMerwe Farms (PTY) LTD
Bank: First National Bank
Account Number: 62796630484
Account Type: Cheque Account
Branch: Langenhovenpark (code: 250655)
* No cash deposits into our accounts are allowed. An additional fee of R40 will be levied for cash ALL deposits.
We only ship livestock Monday – Wednesday. All other products can be shipped Monday – Saturday.
Please note that the couriers only transport products Monday – Friday.
You will automatically be charged an additional R30 fee for livestock/plants to include a polystyrene container. This is already included in the shipping charges that you will see upon checkout.
*Larger fish might have additional shipping charges. Due to the complexity of this algorithm, it can not be calculated during checkout. The website will only calculate the MINIMUM shipping charge. If there are additional charges, this will be comunicated to you after you have placed your order.
The Courier Guy (R120 – R500) – Depending on what you order.
Local Pickup (Bloemfontein only) = Free (this is to be arranged via WhatsApp or Email). We charge a R30 fee per polystyrene container if are going to use your own courier.
* Alive Arrival Guarantee (only the first 24 hours). We are using the priority shipping (overnight) method on all livestock. If the courier takes 2 days or more – the client takes responsibility for any livestock deaths. The 24hour DOA cover starts when the courier picks up the parcel.
** We only ship the day after payment is reflecting in our account.
*** To claim your Alive Arrival Guarantee, you must take a clear photo of the dead livestock in the original bag within 1 hour of picking it up from the courier and it must be within 24hours from the time the courier picks up the livestock. We have the right to decline any Alive Arrival Guarantee.