We only ship livestock Monday – Wednesday. All other products can be shipped Monday – Friday. All livestock gets shipped in rounded bottom bags to avoid damage to livestock.
Please note that the couriers only transport products Monday – Friday.
Livestock and plants will be shipped in a Polystyrene container. All other items are shipped in cardboard boxes. If the temp is not too hot, plants will shipped in a cardboard box.
Normal items: R130
Livestock & Plants: R200
Large/Heavy Items: R250
Large Bubble Wrap Items: R280
Cape Town Local Delivery: R85 – R120
Local Pickup (Cape Town only) = Free (this is to be arranged via WhatsApp or Email). We can also use a polystyrene container for livestock for local pickup orders, but you will be charged an additional fee of R50 per box.
* Alive Arrival Guarantee (only the first 30 hours). We are using the priority shipping (overnight) method on all livestock. If the courier takes 30 hours or more – the client takes responsibility for any livestock deaths. The 30 hour DOA cover starts when the courier picks up the parcel. We only refund the value of the DOA livestock and not the shipping value. The shipping value is for your own account even if you do place another order. If you are located in an outlying area – please contact us for estimated delivery times.
** We only ship the day after payment is reflecting in our account.
*** To claim your Alive Arrival Guarantee, you must take a clear photo of the dead livestock in the original bag within 1 hour of picking it up from the courier and it must be within 30 hours from the time the courier picks up the livestock. We have the right to decline any Alive Arrival Guarantee.
We have a 7 day return Policy. You have 7 days after receiving your item to return it to us.
- Product must be in good condition when we receive it
- Must have its original packaging
Condition of returned item: If the item returned is not in a “new” condition when received – a 25% refurbishment charge will be levied.
Non-Returnable Items: We will not accept any returns on livestock or plants unless we sent you the wrong item. If you have received the correct livestock or plants – it can not be returned. Gift card are also not returnable and cant be refunded for cash.
Once item has been returned to us, inspected and approved – your refund will be issued within 5 working days from approval.
If you would like to return an item, please send us an email firstname.lastname@example.org